Grace Hill
Grace Hill provides training and development for the real estate industry. They help property management companies stay compliant with regulations and develop their teams. Grace Hill's impact on the industry includes better-managed properties and a more skilled and compliant workforce.
We built a unified flagship tool that prioritizes a consistent and intuitive platform to help users manage and train their staff. The design system will help Grace Hill to scale easily with consistency in the future.
Role
Research
Interviews
Wireframe
Prototype
Design System
Documentation
Date
May 2024 - Now (Ongoing Project)
Team
Challenges
Unify the old and new versions
Grace Hill's flagship tool had evolved over time, with new features layered on top of an older engineer-designed interface. This created a fragmented user experience that was functional but lacked cohesiveness and intuitive design. Our challenge was to unify the old and new versions into a seamless, sleek, and intuitive product that aligns with modern UX standards while meeting the needs of diverse user groups.
Understanding
To kick off the project, we immersed ourselves in the existing ecosystem
Reviewing Current Flows and Sites
We conducted an in-depth audit of the existing flagship tool, identifying usability issues, redundancies, and areas of friction.
Interviews with Grace Hill Product Teams
We partnered with Grace Hill’s product managers and engineers to understand the history, goals, and pain points of the tool. These conversations helped us uncover key challenges, such as maintaining legacy feature functionality while modernizing the experience.
Research
Understanding user needs and identifying opportunities for improvement required a robust research process
Competitive and Noncompetitive Research
I analyzed competitors to benchmark industry standards and explored noncompetitive tools for fresh design inspirations. This helped identify effective patterns and novel ideas to enhance the flagship tool’s usability.
User Interviews
Engaging directly with end-users provided invaluable insights into their workflows, challenges, and desired improvements. These conversations clarified critical pain points and highlighted user priorities for the redesign.
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Design & Reiterate
This phase was a balance of research, ideation, and constant iteration
With research insights in hand, I focused on translating findings into actionable designs through continuous collaboration and refinement:
Ideation and Prototyping
I developed wireframes and prototypes to address key user pain points and streamline workflows. The prototypes were designed to balance functionality and intuitive navigation.
Feedback-Driven Refinement
Weekly feedback sessions with Grace Hill stakeholders ensured designs aligned with business goals and user expectations. Each iteration incorporated client input and usability findings, ensuring that the solution evolved with every round.
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Final Hand-Off
Clear documentation and communication with dev team
The final product delivered on the promise of a unified experience. A sleek and intuitive interface replaced the fragmented system, streamlining workflows and increasing user satisfaction. I documented the design system and provided Grace Hill’s team with a scalable framework for future enhancements, ensuring long-term consistency.
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